Refund Policy.

The short version

A guide is delivered the moment you pay, and it cannot be returned the way a physical object can. So the default is that a completed download is not refundable simply because you changed your mind. But that default has real exceptions, and they are listed below.

When we refund

We refund in full, without argument, in each of these cases:

• You were charged but never received the guide. A failed download, an expired link you never got to use, an email that never arrived — if you did not receive what you paid for, you get your money back or a working link, whichever you prefer.
• You received the wrong guide. If the file delivered is not the one you bought, we correct it immediately and refund if you would rather not keep it.
• The file is unusable. A corrupted or unreadable PDF is a delivery failure, not a matter of taste.
• You were charged twice for the same guide. The duplicate is refunded.
• The purchase was not made by you. Tell us and we will refund and look into it.

When we generally do not refund

• You downloaded and read the guide and did not find it useful.
• You already owned it, or bought the wrong title by mistake after downloading it.
• You disagree with the content or expected a different subject.

This is why every guide's page states its subject, its table of contents, its length and its price before you buy. Read them — they are there so the purchase is an informed one.

Your legal rights

This policy is a commercial commitment, not a limitation of the law. Where the law that applies to you gives you a right to a refund or a right of withdrawal that cannot be waived by agreement, that right applies regardless of anything written on this page. Consumer protection rules differ by country and province, and some of them override a seller's policy.

If you believe you have such a right, say so when you write to us and we will apply it rather than argue about it.

How to request a refund

Reply to the email that accompanied your purchase and include the order reference shown on your confirmation page, or the email address used at checkout.

We aim to answer within a few business days. Approved refunds are returned by Stripe to the card used for the purchase; how quickly it appears on your statement is up to your bank, and is typically a few business days.

Chargebacks

If something has gone wrong, contact us first. A refund we issue directly is faster than a chargeback, and it lets us fix the underlying problem for the next buyer.

Related

This policy forms part of our Terms of Sale.